New data reveals how customers really feel about AI in service, and why human connection still plays a critical role in trust, loyalty and growth.
Why This Matters
A recent global survey uncovered a stark reality: AI in customer service isn't as golden as many think. Here's why human connection remains crucial. Every leader must listen up! 🌟
• 83% of customers say they prefer human agents for complex issues.
• AI is seen as impersonal, even when it excels in efficiency.
• Personalized interactions boost trust, loyalty, and sales.
How can your business bridge the gap between tech and humanity? Share your insights!
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